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Octant Watch · Customer Service
How can we help you?
Questions about a watch, an order, delivery, returns, or service requests: use the form or email us directly. The more precise your request, the more effectively we can assist you.
Ideally, provide your order number and the email address used during purchase.
Describe the issue and, if helpful, attach photos to help us understand the situation.
01 · Form
Send a request
Select the subject that best fits your request. For an existing order, include your order number in the designated field.
02 · For a faster response
Useful information according to your request
Name or exact reference of the watch, technical questions, and for size advice, your wrist circumference if known.
Order number, name, and email address used during purchase.
Order number and relevant reference. You do not need to justify a withdrawal when the legal right applies.
Precise description, date of occurrence, and photos or video if they help identify the defect.
03 · Before writing to us