Octant Watch · Customer Service

How can we help you?

Question about a watch, an order, a delivery, a return or a repair: use the form or write to us directly. The more precise your request, the more efficiently we can respond.

Existing order

Ideally, include your order number and the email address used for the purchase.

After-sales service / warranty

Describe the problem and, when helpful, attach photos to illustrate the situation.

01 · Form

Send a request

Select the topic closest to your request. For an order already placed, add its number in the dedicated field.

02 · For a faster response

Useful information depending on your request

Before purchase

Exact watch name or reference, technical question, and for size advice, your wrist circumference if you know it.

Order tracking

Order number, name and email address used for the purchase.

Returns

Order number and relevant reference. You do not need to justify a withdrawal when the legal right applies.

Warranty / defect

Precise description, date of appearance, photos or video if they help identify the defect.

03 · Before writing to us

Answers may already be available

Please note: Octant Watch operates online from Belgium. For security and traceability reasons, a return address is only provided after the corresponding request has been opened. Do not spontaneously send a watch without return instructions.