Our shop is currently in preview mode. Orders are not yet open. The information below outlines the process as it will function upon launch.
Octant Watch · Warranty & After-Sales Service
Your watch after purchase
Statutory warranty, the brand's commercial warranty (if applicable), diagnostics, and after-sales service procedure: this page explains who handles your request and how to request support.
01 · Statutory warranty
Two-year statutory warranty of conformity
New watches sold by Octant Watch to a consumer are covered by the two-year statutory warranty of conformity applicable in Belgium. This warranty is provided by Octant Watch in its capacity as the seller: therefore, your first point of contact is our customer service team.
It protects against a lack of conformity existing under the conditions provided by law. It is distinct from any commercial warranty that may be offered by the watchmaker.
02 · Two types of warranties to distinguish
Statutory or manufacturer?
It stems from the law and is binding upon the seller. It does not depend on the existence of a card or a commercial warranty from the brand.
It is optional, and its terms depend on the brand and model. It is only advertised by Octant Watch when it is effectively provided or confirmed.
03 · What may constitute a defect
A case-by-case analysis
A movement malfunction, a feature that does not meet the advertised specifications, or a material defect may warrant an examination. Conversely, certain events do not automatically constitute a lack of conformity.
| To be examined | Not automatically covered |
|---|---|
| Abnormal malfunction or feature not conforming to description | Normal wear and tear related to time and usage |
| Problem occurring under normal conditions of use | Shock, drop, scratch, or accidental damage |
| Component defect requiring diagnostics | Unauthorized intervention or use contrary to instructions |
| Water resistance issue to be analyzed based on model and conditions | Damage related to exceeding water resistance recommendations |
04 · Solutions
How is a request processed?
When a lack of conformity is established and covered, the restoration of conformity is carried out according to the mechanisms provided by law, notably through repair or replacement when conditions permit. If these solutions are impossible or cannot be implemented in accordance with the legal framework, other remedies may apply, such as a price reduction or the cancellation of the contract.
Depending on the diagnosis, the watch may need to be examined by a workshop, the manufacturer, or a technical partner. Octant Watch remains your point of contact for the request initiated with our shop.
05 · Requesting support
Information to send us
- Your order number.
- The reference of the watch in question.
- A precise description of the problem and when it occurred.
- Photos or a short video if they help illustrate the defect.
- Do not ship the watch before receiving our instructions.
Write to contact@octantwatch.com. Proof of purchase may be requested to identify the order.
Need a diagnosis?
Describe the problem to us precisely before sending the watch.
Contact After-Sales