Octant Watch · Warranty & After-Sales Service
Your watch after purchase
Legal warranty, possible commercial warranty from the brand, diagnosis, and after-sales service procedure: this page explains who is involved and how to request support.
01 · Legal Warranty
Two-year legal conformity warranty
New watches sold by Octant Watch to consumers benefit from the two-year legal conformity warranty applicable in Belgium. This warranty is provided by Octant Watch as the seller: your first point of contact is therefore our customer service.
It protects against a lack of conformity existing under the conditions provided by law. It is distinct from any commercial warranty offered by the watchmaking brand.
02 · Two warranties to distinguish
Legal or manufacturer?
It stems from the law and binds the seller. It does not depend on the existence of a card or a commercial warranty from the brand.
It is optional and its conditions depend on the brand and model. It is announced by Octant Watch only when it is actually provided or confirmed.
03 · What may constitute a defect
Case-by-case analysis
A malfunction of the movement, a function that does not meet the advertised characteristics, or a material defect may justify an examination. Conversely, certain events do not automatically constitute a lack of conformity.
| To be examined | Not automatically covered |
|---|---|
| Abnormal malfunction or feature not conforming to description | Normal wear and tear related to time and use |
| Problem occurring under normal conditions of use | Shock, fall, scratch, or accidental damage |
| Component defect requiring diagnosis | Unauthorized intervention or use contrary to instructions |
| Water resistance issue to be analyzed according to model and conditions | Damage related to exceeding water resistance recommendations |
04 · Solutions
How is a request processed?
When a covered lack of conformity is established, conformity is achieved according to the mechanisms provided by law, notably by repair or replacement when conditions permit. If these solutions are impossible or cannot be implemented in accordance with the legal framework, other remedies may apply, such as a price reduction or contract termination.
Depending on the diagnosis, the watch may need to be examined by a workshop, the manufacturer, or a technical partner. Octant Watch remains your point of contact for requests initiated through our store.
05 · Requesting support
Information to send us
- Your order number.
- The reference of the watch concerned.
- A precise description of the problem and when it appeared.
- Photos or a short video if they help to show the defect.
- Do not ship the watch before receiving our instructions.
Write to contact@octantwatch.com. Proof of purchase may be requested to identify the order.
Need a diagnosis?
Please describe the problem to us precisely before sending the watch.
Contact After-Sales Service