Frequently Asked Questions

Choose a watch, check its characteristics and indicated lead time, add it to the cart, then complete the payment. A confirmation is sent to the email address provided when the order is registered.

Octant Watch primarily operates on a made-to-order model. Depending on the reference, the watch must first be received from the professional circuit before inspection, preparation, and reshipment. The preparation time currently communicated is generally 5 to 10 business days.

Contact us as soon as possible. We will try to intervene as long as the order processing allows. Once shipping has begun, a logistical modification may no longer be possible; however, your legal consumer rights remain applicable.

When a tracking number is available, it is communicated after the package has been handed over to the carrier. It may take a few hours for the tracking to show its first event.

After shipping, the Shipping and Delivery page currently indicates approximately 2 to 4 business days for Belgium, 3 to 5 for France, 5 to 8 for several European destinations, and 7 to 14 internationally. These durations are estimates and are in addition to the preparation time.

Contact us with your order number and, in case of damage, keep the package and its packaging. Octant Watch remains your point of contact to examine the situation with the carrier.

For an online purchase to which the right of withdrawal applies, you have 14 calendar days to notify your decision. After notification, you still have 14 days to return the product according to the instructions provided.

You can handle it to the extent necessary to check its nature, characteristics, and functioning, as you could reasonably do in a store. Use beyond this may result in a reduction in value, taken into account under the conditions provided by law.

For an ordinary withdrawal, direct return costs are borne by the customer when this has been indicated in the applicable conditions. A delivery error or covered defect follows a different treatment.

The actual available methods depend on your country, device, and payment configuration. The list displayed in the checkout at the time of your order is authoritative.

The store is hosted on Shopify, whose infrastructure is PCI DSS Level 1 compliant. Exchanges with the site are encrypted via HTTPS when your browser displays a secure connection.

New watches sold to a consumer benefit from the two-year legal guarantee of conformity applicable in Belgium. A commercial manufacturer's warranty may be added when it is actually provided, without replacing your legal rights against the seller.

No. Movement, glass, water resistance, diameter, strap, and complications vary depending on the reference. Always consult the exact model's product sheet and our Watch Guide to understand this information.