Octant Watch · Returns

Returns and Refunds

Do you wish to exercise your right of withdrawal, report an error, or contact us about a product you received? Here is the procedure to follow and the difference between a voluntary return and a request related to a defect.

01 · Right of Withdrawal

14 days to notify us of your decision

For a distance purchase to which the legal right of withdrawal applies, you have 14 calendar days to inform us of your decision to withdraw. You do not need to justify your decision.

After this notification, you also have the applicable legal period to return the product to us in accordance with the return instructions provided by Octant Watch.

To get started: write to contact@octantwatch.com with your order number and the relevant reference. Do not ship the watch before receiving the instructions and return address.

02 · Steps

How to make a return?

1. Notification

2. Instructions

We will provide you with the address and necessary information for the return.

3. Shipping

Carefully pack the watch and choose a trackable shipment method suitable for its value.

4. Inspection

Upon receipt, we will inspect the product and process the refund in accordance with applicable rules.

03 · Watch Condition

What you can check

You may handle the watch to the extent necessary to establish its nature, characteristics, and functioning, as you would reasonably do in a store. If it has been worn or handled beyond what is necessary and a decrease in value results, this may be taken into account under the conditions provided by law.

To keep	Watch, case, documentation, accessories and items actually provided with the product.
To avoid	Prolonged wear, scratches, irreversible adjustment, unnecessary removal or damage to presentation elements.
Return packaging	Use protective outer packaging: the watch case should not be used alone as a shipping package.

04 · Costs & Refund

Who pays what?

In the case of an ordinary withdrawal, direct return costs are borne by the customer when they have been properly brought to their attention. Initial standard delivery costs are reimbursed under the conditions provided by regulation; an additional charge possibly chosen for a delivery method more expensive than the standard option is not necessarily refundable.

The refund is made via the payment method provided by the applicable rules. It may be deferred until the item is recovered or until you provide proof of its shipment, whichever comes first.

05 · Defective Product or Error

This is not a "standard" return

A watch with a non-conformity defect, a product different from the one ordered, or damage incurred during delivery must be reported to our customer service. We will then examine the request according to the legal guarantee and applicable rules, without treating it as a simple withdrawal at your expense.

Send your order number, a precise description, and, if possible, photos of the product and its packaging.