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Octant Watch · Returns

Returns and refunds

Do you wish to exercise your right of withdrawal, report an error, or contact us regarding a product received? Here is the procedure to follow and the difference between a voluntary return and a claim related to a defect.

01 · Right of withdrawal

14 days to notify us of your decision

For a remote purchase to which the legal right of withdrawal applies, you have 14 calendar days to inform us of your decision to withdraw. You do not have to justify your decision.

Following this notification, you also have the applicable legal timeframe to send the product back to us in accordance with the return instructions provided by Octant Watch.

To get started: email contact@octantwatch.com with your order number and the relevant reference. Do not ship the watch before receiving return instructions and the return address.

02 · Steps

How to make a return?

1. Notification

2. Instructions

We will provide the address and the information necessary for the return.

3. Shipping

Carefully package the watch and use a tracked shipping method suited to its value.

4. Inspection

Upon receipt, we check the product and process the refund in accordance with the applicable rules.

03 · Condition of the watch

What you can check

You may handle the watch to the extent necessary to establish its nature, characteristics, and functioning, as you would reasonably be allowed to do in a store. If it has been worn or handled beyond what is necessary and a decrease in value results, this may be taken into account under the conditions provided by law.

To keep	Watch, box, documentation, accessories, and items actually provided with the product.
To avoid	Prolonged wear, scratches, irreversible adjustment, unnecessary removal or damage to presentation elements.
Return packaging	Use a protective outer box: the watch box itself should not be used as the shipping parcel.

04 · Costs & refund

Who pays for what?

In the case of a standard withdrawal, the direct costs of return are borne by the customer when they have been properly informed of this. The initial standard delivery costs are refunded under the conditions provided by regulations; any supplement chosen for a delivery method more expensive than the standard option is not necessarily refundable.

The refund is issued via the payment method required by the applicable rules. It may be deferred until the item is recovered or until you provide proof of shipment, whichever occurs first.

05 · Defective product or error

This is not a "standard" return

A watch presenting a lack of conformity, a product different from the one ordered, or damage that occurred during delivery must be reported to our customer service. We will then examine the request according to the legal warranty and applicable rules, without treating it as a simple withdrawal at your expense.

Send your order number, a precise description, and, if possible, photos of the product and its packaging.