Refund policy
Returns and Refunds Policy
Last updated: 18 August 2026
At Octant Watch, we pay particular attention to customer satisfaction and respect for customers' rights.
This policy explains the conditions applicable to returns, the right of withdrawal, refunds and defective or non-conforming products purchased from Octant Watch.
It applies to consumers making a distance purchase from Octant Watch in Belgium and, where applicable, in other European Union Member States.
1. Right of withdrawal
When purchasing online as a consumer, you generally have 14 calendar days to exercise your right of withdrawal without having to justify your decision.
For goods, this period starts on the day you, or a third party designated by you other than the carrier, take physical possession of the product.
Where several products from the same order are delivered separately, the period starts upon receipt of the last product concerned.
2. How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.
You can send your request by email to:
contact@octantwatch.com
or by post to:
Octant Watch
Belgium
Your statement must clearly and unambiguously express your wish to withdraw.
To help us process your request, we recommend providing:
- your first and last name;
- your order number;
- the product concerned;
- the date you received the product;
- your email address.
This information facilitates the administration of the return but does not limit your statutory right of withdrawal.
3. Time limit for returning the product
After informing us of your decision to withdraw, you must return the product without undue delay and no later than 14 days after communicating that decision.
Returns must be sent to:
Octant Watch – Returns Department
Belgium
We recommend using a tracked shipping method and keeping proof of shipment until the order has been fully refunded.
4. Condition of returned watches
The right of withdrawal allows you to examine and handle the watch as necessary to establish its nature, characteristics and proper functioning, in a manner comparable to what would reasonably be possible in a physical store.
To protect the product, we ask you, wherever possible, to return the watch:
- with its original box and presentation case;
- with its documents and instructions;
- with any warranty card;
- with its accessories;
- with any bracelet links supplied;
- with the labels and protective elements present at delivery where removing them was not necessary to reasonably examine the product.
Missing original packaging or removing a protective element does not automatically remove your right of withdrawal.
However, consumers may be liable for diminished value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning.
This may include a watch showing, following use beyond a simple examination:
- scratches;
- impact damage;
- visible wear;
- damage to the strap or bracelet;
- significant signs of use;
- missing accessories;
- damage that has objectively reduced its value.
In such cases, Octant Watch may take the actual reduction in value into account when refunding, in accordance with applicable law.
5. Return costs following withdrawal
Where the return simply results from exercising the right of withdrawal, the direct return costs are borne by the customer, provided they were properly informed before placing the order.
Given the potentially high value of the watches sold by Octant Watch, we recommend tracked shipping and, where appropriate, insurance covering the product's value.
Where a return concerns a defective, incorrect, damaged or non-conforming product covered by the statutory warranty, the necessary return costs are covered in accordance with applicable legal provisions.
6. Refund following withdrawal
Where withdrawal is validly exercised, Octant Watch refunds the sums due in accordance with applicable law.
The refund includes:
- the price actually paid for the returned product;
- any initial delivery costs corresponding to the least expensive standard delivery method offered by Octant Watch.
Additional costs arising from voluntarily choosing a more expensive delivery method, such as express delivery, are not refunded beyond the standard delivery cost.
The refund is made without undue delay and, in principle, no later than 14 days from the day Octant Watch is informed of your decision to withdraw.
However, Octant Watch may withhold the refund until the product has been recovered or the customer provides proof of shipment, whichever occurs first.
The refund is made using the same payment method as the original transaction, unless the customer expressly agrees to another method and provided the refund does not incur additional costs for the customer.
7. Sale and promotional products
Products purchased during a promotion, with a discount code or during a sale benefit from the same statutory right of withdrawal as products sold at the usual price, unless a statutory exception actually applies.
A price reduction alone therefore does not remove the right of withdrawal.
The refund corresponds to the amount actually paid by the customer.
8. Personalised products
The right of withdrawal may be excluded in particular for goods made to the consumer's specifications or clearly personalised.
Where Octant Watch offers such services, this exception may apply to a watch specifically personalised at the customer's request, such as individual engraving.
Any exclusion of the right of withdrawal will be clearly communicated before the order is concluded.
The mere fact that a standard product is ordered from a supplier after the customer's order does not itself constitute personalisation allowing the statutory right of withdrawal to be excluded.
9. Damaged or incorrect product or delivery problem
If you receive:
- a watch different from the one ordered;
- a damaged product;
- a parcel showing an irregularity;
- an incomplete product;
- a product with an apparent defect;
please contact Octant Watch as soon as possible at:
contact@octantwatch.com
Please provide your order number and, where helpful in assessing the problem, photographs of the product, parcel and shipping label.
This request for information and photographs is solely intended to facilitate processing and does not limit your statutory rights.
10. Statutory conformity warranty
Independently of the right of withdrawal, consumers benefit from the statutory conformity warranty applicable to consumer goods.
For new products sold to a consumer in Belgium, this warranty generally applies where a lack of conformity appears within two years of delivery.
It is the responsibility of the seller, Octant Watch, regardless of any commercial warranty offered by the manufacturer.
Where a lack of conformity covered by the statutory warranty is established, consumers are entitled, subject to the conditions provided by law, to have the product brought into conformity through:
1. repair; or
2. replacement.
In the situations provided by law, consumers may also be entitled to a price reduction or termination of the contract.
Nothing in this policy limits consumers' mandatory statutory warranty rights.
11. Manufacturer's commercial warranty
Some watches may benefit from an additional commercial warranty offered by their manufacturer.
Where such a warranty exists and applies to the purchased product, its conditions may be provided in the accompanying documentation or on the product page.
Any manufacturer's commercial warranty supplements the statutory warranty and never reduces consumers' statutory rights against Octant Watch.
12. Business orders
The statutory right of withdrawal described in this policy concerns consumers.
Purchases made in the course of a professional activity do not automatically benefit from the same statutory withdrawal rules applicable to contracts between a business and a consumer.
13. Refusing or failing to collect a parcel
Simply refusing a parcel or failing to collect it from the carrier does not necessarily constitute, on its own, an unequivocal statement of withdrawal.
Customers wishing to exercise their right of withdrawal should therefore clearly communicate their decision to Octant Watch at:
contact@octantwatch.com
14. Customer service
For any question about a return, withdrawal, refund, warranty or problem with your order, you can contact:
Octant Watch
Email: contact@octantwatch.com
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Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To:
Octant Watch
Belgium
Email: contact@octantwatch.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product:
....................................................................
Order number:
....................................................................
Ordered on:
....................................................................
Received on:
....................................................................
Consumer's name:
....................................................................
Consumer's address:
....................................................................
....................................................................
Email address:
....................................................................
Date:
....................................................................
Consumer's signature (only if this form is sent on paper):
....................................................................
Using this form is optional. Consumers may also exercise their right of withdrawal through any unequivocal statement clearly expressing their decision to withdraw.