Octant Watch · Delivery
From your order to your wrist
At Octant Watch, the total delivery time includes two distinct steps: watch preparation, then transport to your address. This page explains each step and the estimated times to be aware of before ordering.
01 · Before shipping
Why 5 to 10 working days for preparation?
A significant part of our selection works on demand. After payment validation, the relevant item is received from our professional circuit, then prepared before shipping to the customer. This allows us to offer a wider catalog without unnecessarily tying up each model in stock.
The order and its payment are recorded.
The watch is received from the brand or professional supplier concerned.
The case and provided items are checked and then protected for transport.
The package is entrusted to the carrier and tracking information is communicated when available.
02 · Transport
Tracked and protected shipping
The watch remains in its original case, which is then placed in a suitable outer packaging. The carrier depends on the destination and the service available at the time of shipping. When a tracking number is generated, it will be sent to you by e-mail.
The first tracking event may sometimes appear several hours after the package is handed over to the carrier. If tracking remains abnormally inactive, please contact us so we can investigate the situation.
03 · After shipping
Indicative transport times
| Destination | Estimate after shipping | Fees |
|---|---|---|
| Belgium | approx. 2 to 4 working days | Delivery currently offered |
| France | approx. 3 to 5 working days | Delivery currently offered |
| Other European destinations served | approx. 5 to 8 working days | Displayed before payment |
| International served | approx. 7 to 14 working days | Displayed before payment |
These durations are indicative and may vary depending on the carrier, destination, periods of high activity, customs controls, or an exceptional logistical event. The price and options actually available for your address will be displayed at checkout.
04 · Customs & local taxes
Orders outside the applicable tax zone
For certain destinations located outside the European Union or subject to specific import rules, duties, taxes, or local formalities may be required upon arrival. When these amounts are not collected at the time of order, they may be claimed separately by the authorities or the carrier.
05 · Delivery problem
Delayed, lost, or damaged package
Send us your order number. We will check the tracking and, if necessary, open an investigation with the carrier.
Keep the packaging and take photos of the package, label, and product before contacting us.
Do not spontaneously return anything. Contact Octant Watch so we can arrange the appropriate procedure.
A question about your delivery?
Please provide your order number so we can quickly locate your file.
Contact Octant Watch