Privacy policy

Last updated: 18 August 2026

This Privacy Policy describes how Octant Watch collects, uses, retains and protects personal data when you visit octantwatch.com, create an account, place an order, contact our customer service or use our services.

Octant Watch processes personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable Belgian and European privacy provisions.

1. Data controller

The controller responsible for data collected in operating the Octant Watch store is:

Octant Watch

Belgium

Email: contact@octantwatch.com

For questions about protecting your data or exercising your rights, you can contact us at contact@octantwatch.com.

The GDPR requires data subjects to be informed in particular about the controller's identity, purposes, legal bases, recipients, retention periods and their rights.

2. Data we may collect

Depending on how you use the Octant Watch website and services, we may process different categories of data.

Identification and contact data

This may include:

- your first and last name;

- your postal address;

- your billing and delivery addresses;

- your email address;

- your telephone number.

Order data

We may process information necessary to manage your order, including:

- the products ordered;

- the order amount;

- any discounts applied;

- the selected delivery method;

- the status of the order and its payment;

- your order history;

- information needed to process a return, withdrawal, refund or warranty request.

Payment data

Payments are processed using the payment solutions available in our store.

Information necessary for payment processing may be transmitted directly to the relevant payment providers.

Octant Watch does not intend to retain all of your confidential bank card details directly where they are processed by a secure payment provider.

Customer account data

Where this feature is used, we may process account-related data, such as:

- your contact details;

- your saved addresses;

- your order history;

- preferences associated with the account.

Communications with Octant Watch

When you contact our customer service, we may retain the information necessary to handle and follow up your enquiry, including your messages, order number and any documents or photographs you send.

Please do not provide sensitive information that is unnecessary for handling your request.

Technical and browsing data

When you visit our website, certain technical information may be collected automatically, including:

- your IP address;

- the type of device used;

- the browser;

- the operating system;

- certain information about your browsing;

- pages visited;

- interactions with the store;

- data related to cookies and similar technologies.

This information may be used in particular to ensure the website's operation and security, measure its performance and, where you have consented, carry out analytics or marketing activities.

3. Why do we use your data?

We only use data necessary for the purposes pursued.

Fulfilling your order and our contractual relationship

We may process your data to:

- record and manage your order;

- process payment;

- prepare shipment;

- organise delivery;

- communicate with you about the order;

- manage after-sales service;

- handle returns and refunds;

- handle warranty requests.

This processing is necessary to perform the contract between you and Octant Watch.

Compliance with our legal obligations

Certain data may be retained or used to comply with Octant Watch's legal obligations, particularly concerning:

- accounting;

- taxation;

- invoicing;

- consumer protection;

- retention of certain commercial documents;

- responses to legitimate requests from competent authorities.

Security and abuse prevention

We may process certain information to:

- protect our store and systems;

- prevent or detect fraud;

- detect suspicious activity;

- secure accounts and transactions;

- establish, exercise or defend our legal claims.

Where processing relies on our legitimate interest, we ensure that it does not disproportionately interfere with data subjects' rights and freedoms.

Improving our store

Certain data may be used to understand the website's operation and performance, identify technical problems and improve the experience offered to visitors.

Where tracking technologies require your consent, this processing only takes place after it has been obtained.

Commercial communications

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to inform you in particular about:

- Octant Watch news;

- new collections;

- commercial offers;

- promotions;

- content related to our store.

Where processing relies on your consent, you may withdraw it at any time.

You may unsubscribe using the link provided in the relevant communications or by contacting us at contact@octantwatch.com.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

4. Legal bases for processing

Depending on the purpose, processing your data may be based on:

- performance of a contract, in particular to manage orders, payments, deliveries and after-sales requests;

- a legal obligation, in particular our accounting, tax or regulatory obligations;

- your consent, where required for certain marketing communications or cookies and tracking tools;

- our legitimate interest, in particular to secure our services, prevent abuse, improve our operations or defend our rights.

The GDPR requires processing to rely on an appropriate legal basis and for that basis to be communicated to the data subject.

5. Shopify

Our online store is hosted and operated using the Shopify platform.

Shopify provides the technical infrastructure for operating our store, managing orders and customer accounts and certain associated features.

In this context, Shopify may process certain visitor and customer data to provide its services to Octant Watch.

Depending on the Shopify features activated, Shopify may also perform certain processing in accordance with its own obligations and Privacy Policy.

Shopify states that it provides merchants with tools to facilitate GDPR compliance, but responsibility for configuring and using the store correctly under applicable obligations remains with the merchant.

6. Service providers and data recipients

We do not share your data with third parties without a reason.

However, certain information may be transmitted, to the extent necessary, to the following categories of recipients:

- Shopify and technical providers necessary to operate the store;

- payment providers;

- banks and institutions involved in transactions;

- carriers and logistics providers responsible for delivery;

- IT, hosting or security providers;

- analytics or marketing providers where those services are activated and legally permitted;

- professional advisers such as accountants, legal or tax advisers where necessary;

- administrations, authorities or courts where legally required.

Each provider receives only the data necessary for its task, subject to processing it may undertake as an independent controller under applicable law.

Octant Watch does not sell its customers' personal data to third-party companies.

7. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies are strictly necessary to operate the store, for example to maintain your cart, ensure certain security functions or enable services you have expressly requested.

Other technologies may be used to:

- measure website audience;

- analyse its use;

- improve its performance;

- personalise certain features;

- measure the effectiveness of advertising campaigns;

- offer suitable content or advertisements, where applicable.

Where legislation requires your consent, the non-essential cookies and technologies concerned are only used after you have expressed your choice.

European rules distinguish in particular between strictly necessary cookies, which may be exempt from consent, and technologies used for analytics or advertising, which may require prior consent.

You can change or withdraw your cookie preferences using the consent management tools available on our website.

Withdrawing consent must be as easy as giving it.

8. Retention period

Octant Watch does not retain your personal data for longer than necessary.

The retention period depends in particular on:

- the purpose for which the data was collected;

- the time needed to fulfil your order and follow up our commercial relationship;

- periods relating to warranties and possible complaints;

- applicable legal, tax and accounting obligations;

- limitation periods;

- any need to retain certain data to establish, exercise or defend legal claims.

Data used exclusively on the basis of consent is deleted or no longer used for that purpose when you validly withdraw consent, unless another legal basis permits or requires retention.

GDPR rules require a retention period or the criteria used to determine it to be provided.

9. Data transfers outside the European Economic Area

Some providers used to operate our store may process data outside the European Economic Area.

Such transfers must be governed by a mechanism recognised by applicable regulations, such as:

- a European Commission adequacy decision;

- standard contractual clauses;

- or another legally recognised mechanism ensuring an appropriate level of protection.

Shopify states in particular that it uses adequacy decisions and standard contractual clauses approved by the European Commission for certain international data transfers.

10. Data protection and security

Octant Watch pays particular attention to protecting personal data.

We take appropriate organisational and technical measures to reduce risks including:

- unauthorised access;

- disclosure;

- alteration;

- loss;

- destruction;

- misuse of data.

We also rely on specialised providers for certain technical and payment components of the store.

However, no IT system or method of transmitting data over the Internet can be considered entirely risk-free.

11. Your rights

Under applicable law, you may, depending on the circumstances, exercise the following rights:

Right of access

You may ask whether we process personal data about you and obtain a copy.

Right to rectification

You may request correction of inaccurate data or completion of incomplete data.

Right to erasure

In the situations provided by law, you may request deletion of certain data about you.

This right is not absolute. Certain information may need to be retained to comply with a legal obligation or defend our rights.

Right to restriction of processing

In certain circumstances, you may request that the use of your data be temporarily restricted.

Right to object

Where processing relies on our legitimate interest, you may object on grounds relating to your particular situation, under the GDPR's conditions.

You may object at any time to use of your data for direct marketing.

Right to data portability

Where GDPR conditions are met, you may request certain data you provided in a structured, commonly used, machine-readable format, or its transmission to another controller where technically possible.

Withdrawal of consent

Where processing relies on your consent, you may withdraw it at any time.

These principal rights — access, rectification, erasure, restriction, objection and portability — are among the information that must be communicated to data subjects.

12. How to exercise your rights

To exercise a right or ask a question about your personal data, you can contact us at:

contact@octantwatch.com

Your request must enable us to identify the data concerned and the right you wish to exercise.

Where necessary to protect your data against disclosure to an unauthorised person, we may request reasonable additional information to verify your identity.

We will process requests in accordance with the deadlines and conditions set by applicable regulations.

13. Complaint to a supervisory authority

If you believe your personal data is not being processed in accordance with applicable regulations, you have the right to lodge a complaint with a competent supervisory authority.

In Belgium, the competent authority is in particular:

Data Protection Authority (APD/GBA)

If you reside in another EU Member State, you may also contact your country's competent data protection authority where the conditions are met.

The right to lodge a complaint with a supervisory authority is among the information the GDPR requires to be communicated to data subjects.

14. Third-party links and services

Our website may contain links to websites, services or platforms operated by third parties.

When users leave octantwatch.com or directly use a third-party service, processing may be subject to that third party's Privacy Policy.

Octant Watch is not responsible for the privacy practices of an independent third-party service that determines its own processing purposes and means.

We recommend reading the privacy information provided by those services when you use them.

15. Changes to this policy

This policy may be updated to take account in particular of:

- changes to our services;

- adding or removing a provider;

- changes to our processing practices;

- regulatory or legislative developments.

The applicable version is the one published on the website with its last updated date.

Where a change substantially affects how personal data is processed, data subjects will be informed where regulations require.

16. Contact

For any question about this policy or use of your personal data:

Octant Watch