Shipping policy
Shipping and Delivery Policy
Last updated: 18 August 2026
At Octant Watch, we pay particular attention to the preparation, protection and tracking of every order.
This Shipping and Delivery Policy explains the arrangements applicable to preparing and transporting orders placed on octantwatch.com.
It supplements our Terms and Conditions of Sale and Use and our Returns and Refunds Policy.
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1. Delivery areas
Octant Watch offers delivery in Belgium and, where the relevant option is available when ordering, in other European Union Member States.
The countries actually available are indicated when placing the order.
If a delivery address cannot be served, the ordering system may prevent delivery to that destination from being confirmed.
Octant Watch reserves the possibility of changing the geographical areas served.
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2. Delivery address
The order is shipped to the address provided by the customer at the time of purchase.
Customers should carefully check:
- their first and last name;
- the name on the letterbox, where necessary;
- the street and house number;
- the mailbox or apartment number;
- the postcode;
- the town or city;
- the country;
- their telephone number;
- their email address.
This information must be sufficiently accurate for the carrier to deliver correctly.
Address error
If you notice an error after ordering, contact us as soon as possible at:
contact@octantwatch.com
If the order has not yet shipped and the change is technically possible, we will do our best to correct the address.
However, a change cannot be guaranteed once the parcel has been handed to the carrier.
Where a parcel is returned because of an incorrect or incomplete address supplied by the customer, we will contact them to determine an appropriate solution.
Reasonable reshipping costs may be requested where a second shipment is needed because of incorrect information supplied by the customer, without prejudice to their statutory rights.
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3. Order preparation
After the order and payment are confirmed, Octant Watch prepares the order.
Depending on the selected model, some products may require a preparation or sourcing period before shipment.
Where applicable, this information and the corresponding time are communicated on the product page, during checkout or in the order information.
The preparation time is the time required before handing the parcel to the carrier.
It must be distinguished from transit time, which is the time the carrier needs to transport the parcel to its destination.
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4. Delivery times
The time applicable to an order is the one communicated before or when the customer orders.
Where preparing a product requires a particular period, this is taken into account in the overall estimate communicated to the customer.
Times may vary depending on:
- the product ordered;
- its availability;
- the destination;
- the delivery method offered;
- the carrier;
- busy periods;
- exceptional events affecting transport networks.
Where no other delivery time has been agreed, products must be delivered without undue delay and no later than 30 days after the contract is concluded, in accordance with the rules applicable to distance sales.
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5. Orders containing several products
Where an order contains several products with different availability or preparation times, Octant Watch may, where appropriate:
- combine the products in one shipment; or
- make several shipments.
Where several parcels are needed, the customer may receive several notifications or tracking numbers.
No unannounced additional cost will be imposed solely because Octant Watch decides to split the shipment of a single order.
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6. Delivery costs
Applicable delivery costs are indicated before the customer finally confirms their order.
They may vary depending on:
- the destination country;
- the delivery method;
- the carrier;
- the value or characteristics of the order;
- any free delivery offer.
The total order amount, including applicable delivery costs, is presented before the customer confirms their obligation to pay.
Consumers must be informed of the total purchase price and delivery costs before the contract is concluded.
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7. Free delivery
Octant Watch may occasionally offer free delivery for:
- certain destinations;
- certain orders;
- certain purchase amounts;
- certain promotional campaigns.
Where a minimum condition is required for free delivery, it is stated on the website or when ordering.
A free delivery offer may be changed for future orders but does not affect an order already confirmed under that offer.
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8. Carriers
Octant Watch selects the carrier according in particular to the destination, the order's characteristics and the level of service required.
The carrier actually used may therefore vary between orders.
Where several options are offered during checkout, the corresponding information and prices are displayed before purchase confirmation.
Some orders, particularly high-value orders, may be subject to additional security measures such as tracked delivery or a signature on receipt.
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9. Order tracking
Where tracking is available, customers generally receive the information needed to follow their parcel after shipment.
This information may be provided:
- by email;
- through the customer account;
- via the order tracking page;
- or directly by the carrier.
A short delay may occur between the creation of a tracking number and the first information appearing in the carrier's system.
For any question about a shipment:
contact@octantwatch.com
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10. Delivery and transfer of risk
Where the carrier is offered or appointed by Octant Watch, Octant Watch remains responsible for the product during transport until the customer, or a third party designated by them other than the carrier, takes physical possession of it.
The customer therefore does not bear the risk of loss or damage simply because the product has been handed to the carrier chosen by Octant Watch.
This rule may differ where a consumer independently chooses a carrier not offered by Octant Watch, in accordance with applicable law.
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11. Parcel damaged in transit
If your parcel appears to have been damaged in transit, please check its condition as soon as reasonably possible after receipt.
If there is a problem, contact:
contact@octantwatch.com
providing, where possible:
- your order number;
- a description of the problem;
- photographs of the parcel;
- photographs of the inner packaging;
- photographs of the product concerned;
- a photograph of the shipping label.
These details help Octant Watch process the case more efficiently and, where necessary, pursue it with the carrier.
Requesting this information does not reduce the consumer's statutory rights.
Where the carrier was appointed by the seller, the consumer does not have to bear the consequences of damage occurring during transport.
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12. Lost or undelivered parcel
If tracking shows a significant irregularity or the parcel is not received within the expected time, contact us at:
contact@octantwatch.com
Octant Watch may open an investigation with the carrier and carry out the necessary checks.
Where a parcel entrusted to the carrier chosen by Octant Watch is actually lost before delivery to the customer, Octant Watch remains responsible to the consumer and will apply the appropriate solution under applicable law.
Depending on the circumstances, this may include:
- a new delivery where possible; or
- a refund where due.
Customers are not required to resolve a dispute themselves with the carrier chosen by Octant Watch in order to enforce their rights against Octant Watch.
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13. Tracking says “delivered” but the parcel cannot be found
Where tracking indicates delivery but the recipient cannot find the parcel, we recommend first checking:
- the address in the order;
- the letterbox;
- any secure delivery areas;
- whether a household member has the parcel;
- whether a neighbour has it where delivery to a neighbour is authorised;
- any instructions provided by the carrier.
If the parcel still cannot be found, promptly contact:
contact@octantwatch.com
We will review the available information and, where necessary, request a carrier investigation.
An electronic “delivered” status does not automatically release Octant Watch from its obligations where it is established that the customer did not actually receive the order.
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14. Recipient absent
Where the recipient is absent at delivery, the carrier may, under its own procedures:
- make another delivery attempt;
- leave the parcel at a collection point;
- offer a new date;
- return it to the sender.
The exact arrangements depend on the carrier and service used.
Customers should follow the notifications received to avoid the parcel being returned.
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15. Unclaimed parcel or parcel returned to Octant Watch
If a parcel is returned to Octant Watch because it was not collected within the carrier's deadline, we will contact the customer to determine the appropriate next steps.
Depending on the circumstances, a new shipment may be arranged.
Where the return results from a circumstance attributable to the customer and reshipping is requested, reasonable costs corresponding to the new shipment may be charged.
This does not limit consumers' statutory rights, including any right of withdrawal validly exercised.
Simply failing to collect a parcel should not be regarded as necessarily replacing a clear statement of withdrawal.
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16. Delivery delays
Despite the precautions taken, delays may exceptionally occur.
If we become aware of a significant delay affecting an order, we do our best to inform the customer and provide the available information.
Where an order is not delivered within the agreed period or, in the absence of an agreed period, within the applicable statutory period, the consumer may request delivery within an additional reasonable period.
If the order is still not delivered within that additional period, the consumer may, under the conditions provided by law, terminate the contract and obtain a refund of the sums due.
Where meeting a delivery date or deadline was an essential condition of the contract and the seller was informed before it was concluded, the applicable rules may allow the consumer to terminate without granting an additional period.
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17. Exceptional circumstances
Certain events beyond our control may affect transport operations, including:
- exceptional weather;
- major transport network disruptions;
- industrial action;
- measures taken by a public authority;
- events affecting logistics infrastructure.
In such circumstances, Octant Watch will communicate the information it has, where reasonably possible, and seek an appropriate solution.
Such circumstances do not remove consumers' mandatory delivery rights.
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18. Delivery within the European Union
Where delivery to another EU Member State is available, any delivery costs specific to that destination are communicated before order confirmation.
Delivery costs may legitimately differ by destination country, in particular because transport costs differ.
Consumers benefit from the mandatory protections of European legislation and, where applicable, the mandatory provisions of their country of residence.
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19. Returns
This page mainly concerns shipping orders to customers.
The conditions regarding:
- the right of withdrawal;
- return costs;
- the return period;
- the condition of returned products;
- refund procedures;
are detailed separately in our Returns and Refunds Policy on octantwatch.com.
This separation makes the information clearer and avoids repetition between the website's different policies.
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20. Protection of delivery-related data
To arrange shipment, certain data necessary for delivery may be shared with the relevant carrier or logistics providers.
This may include:
- the recipient's name;
- the delivery address;
- the telephone number;
- the email address;
- information needed to identify and track the shipment.
The general arrangements for processing personal data are described in our Privacy Policy.
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21. Customer service
For any question about:
- order preparation;
- shipment;
- tracking;
- a delay;
- a damaged parcel;
- an undelivered parcel;
you can contact:
Octant Watch
Email: contact@octantwatch.com
Website: octantwatch.com
Please provide your order number if your enquiry concerns an existing order.
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22. Legal information
Octant Watch
Belgium
Email: contact@octantwatch.com